Subscribers
The Subscribers section in your Pop Convert account provides easy access to all the subscriber data gathered through your popups and smart bars. You can track the performance of your campaigns and gain valuable insights into your audience.
What you can find in the Subscribers section
Subscriber Information
The "Subscriber Information" column shows the details collected from visitors to your website. Based on how you've configured your popups or smart bars, you may see:
Name
Email address
Phone number
Location
This section shows where your subscribers are from, helping you understand the geographic spread of your audience.
Campaign
The "Campaign" column displays which specific popup or smart bar collected each subscriber's details, allowing you to track the performance of your campaigns.
Date
The "Date" column indicates when the subscriber's information was collected, including the precise time. This data can help you identify peak engagement times and trends.
Additional Features:
Search
Quickly find specific subscribers using the search bar to filter your list.
Export
You can export your subscriber data for backup or use in external tools. Once you initiate the export, we’ll send you an email with a link to download your subscriber file.
Delete Subscriber
If needed, you can delete individual subscribers to keep your list accurate and up to date.
Yes, Pop Convert subscribers are automatically synced with your Shopify account. You can check the Customers tab in your Shopify admin to see all the subscribers collected by Pop Convert. They will be added as customers in your Shopify store, making it easy for you to manage and communicate with them.
Pop Convert collects and adds all the information to your subscriber list. This means that you may see duplicate subscribers on your Pop Convert subscriber page because we store every individual subscriber that we collected.
However, those subscribers won’t be stored twice in your Shopify account. Shopify does not allow multiple customers with the same email address or phone number. Shopify checks the email address and phone number of the customer against its existing database of contacts. If it already exists in the system, Shopify will not create a duplicate account for that customer.
Yes, you can now export your subscribers directly from the app! Simply go to the Subscribers tab in your Pop Convert dashboard and click on the Export button located at the upper right-hand corner of the screen. You’ll receive an email from us with a link to download your subscriber file.
How often does Pop Convert sync with my Shopify account?
Pop Convert syncs with your Shopify account in real-time. Any new subscribers added via your popups or smart bars will immediately be visible in the Subscribers tab in Shopify.
Can I segment my subscribers based on specific criteria?
Currently, Pop Convert doesn't offer advanced segmentation features, but you can track which campaign collected each subscriber's data. All subscribers will be tagged with Pop Convert and Pop Convert {campaign title} tags in Shopify, which can help you segment them. You can also manually add tags to each subscriber in Shopify admin to make it easier to segment them.
What you can find in the Subscribers section
Subscriber Information
The "Subscriber Information" column shows the details collected from visitors to your website. Based on how you've configured your popups or smart bars, you may see:
Name
Email address
Phone number
Location
This section shows where your subscribers are from, helping you understand the geographic spread of your audience.
Campaign
The "Campaign" column displays which specific popup or smart bar collected each subscriber's details, allowing you to track the performance of your campaigns.
Date
The "Date" column indicates when the subscriber's information was collected, including the precise time. This data can help you identify peak engagement times and trends.
Additional Features:
Search
Quickly find specific subscribers using the search bar to filter your list.
Export
You can export your subscriber data for backup or use in external tools. Once you initiate the export, we’ll send you an email with a link to download your subscriber file.
Delete Subscriber
If needed, you can delete individual subscribers to keep your list accurate and up to date.
FAQs
Will the subscribers collected by Pop Convert be added to my Shopify account?
Yes, Pop Convert subscribers are automatically synced with your Shopify account. You can check the Customers tab in your Shopify admin to see all the subscribers collected by Pop Convert. They will be added as customers in your Shopify store, making it easy for you to manage and communicate with them.
What if the subscriber already exists in my account?
Pop Convert collects and adds all the information to your subscriber list. This means that you may see duplicate subscribers on your Pop Convert subscriber page because we store every individual subscriber that we collected.
However, those subscribers won’t be stored twice in your Shopify account. Shopify does not allow multiple customers with the same email address or phone number. Shopify checks the email address and phone number of the customer against its existing database of contacts. If it already exists in the system, Shopify will not create a duplicate account for that customer.
Can I export my subscribers from Pop Convert?
Yes, you can now export your subscribers directly from the app! Simply go to the Subscribers tab in your Pop Convert dashboard and click on the Export button located at the upper right-hand corner of the screen. You’ll receive an email from us with a link to download your subscriber file.
How often does Pop Convert sync with my Shopify account?
Pop Convert syncs with your Shopify account in real-time. Any new subscribers added via your popups or smart bars will immediately be visible in the Subscribers tab in Shopify.
Can I segment my subscribers based on specific criteria?
Currently, Pop Convert doesn't offer advanced segmentation features, but you can track which campaign collected each subscriber's data. All subscribers will be tagged with Pop Convert and Pop Convert {campaign title} tags in Shopify, which can help you segment them. You can also manually add tags to each subscriber in Shopify admin to make it easier to segment them.
Updated on: 07/04/2025
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